FAQ

 

Who is TechSupportGlobal?

TechSupportGlobal is a Global Third Party Technical Support Company who specializes in PC Hardware, Software and Firmware Maintenance for Home, Home Office and Small Business

 

What are the services you provide?

TechSupportGlobal proudly provides the following computing services:

  • PC Setup and Install
  • Computer Diagnostics and Repair
  • Virus and Spyware Removal
  • System Optimization
  • Internet and Networking
  • Data Management and Back-Up and Simple How To’s

 

What is covered in support?

Any software related issue is covered in your support plan. Including, but not limited to, E-mail setup and issues, Internet browsing, Windows repair, wireless and device connectivity issues, mobile and tablet setup – iPhone, Android, and Windows Phones.
 

Why should I choose TechSupportGlobal?

TechSupportGlobal houses the best of breed, globally competitive, technology certified and top rank IT professionals to walk you through issue resolution and support on a higher level.

We utilize high-end Technology and state of the art facilities to fully support our end customers from around the globe

 

What is the cost of the service?

The plans are very cost-effective and flexible depending on your need and budget. Call us so we can discuss with you the best plan that suits your need.  You may choose from one-time fix, 1-3 years unlimited support and extending the plan to more than 1 device or computer.
 

How many times can I call you?

Understanding that need can sometimes arise during you least expected it, we operate 24 hours a day, 7 days a week, 12 months a year, even during holidays! That’s how accessible we are.

In addition, if you subscribe to our unlimited technical support, you may call as often as you need. Our diverse support coverage ensures that you only need to remember one company to call to address all your technical needs.

 

How can I join TechSupportGlobal?

To join TechSupportGlobal:

Call us via these numbers:

  • U.S. (United States) Toll Free Number: +1-855-887-4669 (1-855-8-TSG-NOW)
  • AUS. (Australia) Toll Free Number: +1-800-721-332
  • U.K. (United Kingdom) Toll Free Number: +44-808-168-3474

Our ever dependable Tech Agents are standing by to assist you.

Visit our Website: www.techsupportGlobal.com and follow the links to sign-up and get support

Email us: support@techsupportglobal.com

Chat with our Live Tech Agents via our portal

 

How can I contact you for support?

We are accessible in all possible media:  toll-free number, email, and chat.

 

What methods of payment can I use?

TechSupportGlobal accepts the following modes of payment:

  • Credit Card – Major credit cards
  • PayPal

 

What computer brands do you support?

TechSupportGlobal supports all leading PC manufacturers like HP, Dell, Acer, Lenovo, Toshiba, Sony and more. We also support Tablet PC’s, iPhones and iPads, Android Phones and others.

What Operating Systems do you support?

TechSupportGlobal supports all Operating Systems ranging from different Microsoft Windows OS platforms and other non-Microsoft Windows OS platforms (Mac OS, Linux, others)

 

How would I know that I am already a member of TechSupportGlobal?

You will be notified via email. A confirmation document together with your Customer I.D. (CID) will be sent to you for your records. In addition, you will be notified through your bank statement that a certain amount was charged to your credit card that corresponds to the plan that you signed-up with.

YYou may also visit our webpage: www.TechSupportGlobal.com and then go to the My Accounts Page. Enter your registered email address or name or Customer ID (CID) and you will be directed to your account details if available.

YYou may also call or chat with our Tech Agents with the contact details provided.

 

How does the Remote Desktop Support work?

The Remote Desktop Technology will ensure 100% resolution of your computer problems. It features state of the art security to maximize our remote support.

Our Tech Agents will connect to your computer via the internet through an access code. This will be used to navigate to your computer thus allowing us to resolve your PC concerns.

 

What will I do if I have further queries about TechSupportGlobal?

Give us a call via the toll free numbers provided. Our ever dependable Tech Agents are standing by to assist you.

Visit our Website: www.techsupportGlobal.com

Email us: support@techsupportglobal.com

Chat with our Live Tech Agents via our tech portal